Hotline Support - SUNFIX CONSULTING Customers with a valid Annual Maintenance Contract are entitled to unlimited access to the SUNFIX CONSULTING Support Desk from Monday to Friday 09:00 to 14:00 (excluding Public/National Holidays).
Online Support - We engage to support issue logging, support call amendment and account review and enquiry facilities via the online Support Access System. This gives us the opportunity to investigate, analyze and resolve your query in its actual environment.
Replica Data - SUNFIX CONSULTING are able to hold a secure copy of your data here at our offices. This will enable the team to test any problems or errors that you encounter in an environment that is exactly the same as it appears to you - all helping to speed up your support call resolution.
Critical Process Cover - Additional support cover can be made available to you during period ends, year ends and system moves - in fact any activity that may take place outside normal office hours - at an additional charge.
Account Reporting - A report which details your company's support activity, open and closed support issues and current call status can be delivered to your email inbox every quarter.
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